An IT helpdesk is a resource intended to
provide the customer or end user with information and support related
to a company's or institution's products and services. The purpose of a help
desk is usually to troubleshoot problems or provide guidance about
products such as computers, electronic equipment, food, apparel, or software.
Corporations usually provide help desk support to their customers through
various channels such as toll-free numbers, websites, instant messaging, or
email. There are also in-house IT helpdesks designed to provide assistance to employees.
Benefit of
IT helpdesk:-
Ticket
generation
It’s a
single place to report issues
It provides
a systematic approach
Historical
logs
Performance
surveys
The main
advantage of IT helpdesk
is to improve customer satisfaction. Customers know exactly where to go for
information because the contact information is clearly visible on product and
company website.
